Terms and Conditions

The rental property may only be used for private vacations. Any commercial or other use is excluded.

With the signature / click on the “Book Now” button, the tenant/guest confirms that he is capable of acting in accordance with the law of his country of residence (but is at least 18 years old) and can legally conclude contracts. Pre-payment, final payment and any deposit are recorded in the contract. By clicking the “Book Now” button when making your online reservation, you automatically agree to the terms and conditions. These terms and conditions can be seen during the booking process.

If the down payment, the remaining amount and/or the deposit are not made on time, Arosa Alpine Holiday AG can rent the property to another party without being liable for compensation. However, Arosa Holiday can also insist on the fulfilment of the contract and demand the cancellation costs in accordance with Section 9. The tenant will be notified immediately. If a credit card payment is not honoured or revoked, this is considered a cancellation of the rental agreement, and the conditions “Cancellation or early return of the rental property” Section 9 apply.

The tenant/guest acknowledges that the property may only be occupied by the persons named in the contract. Subletting, assigning the rent or leaving the rental property to anyone other than the persons named in the contract is prohibited (see also section 7).

2. Resort Fee

The resort fee is shown separately in the contract and can be paid before arrival or on the day of arrival. Not disclosing the correct number of people – including babies – may result in a fine.

3. Depot

The rental company can request a deposit. This serves to cover any costs due to damage or extra cleaning effort. The deposit will be refunded in cash upon departure, after the apartment has been checked. If the amount to be paid has not yet been determined, the rental company may retain the deposit until decided. If the deposit does not cover the entire extra costs, the guest is required to transfer the balance to Arosa Holiday within 10 days of receiving the invoice (banking fees are borne by the tenant).

4. Payment

The price for the entire booked arrangement is due before arrival. The payments must be transferred to the Arosa Alpine Holiday AG bank account:

Graubündner Kantonalbank
IBAN: CH14 0077 4010 4686 0570 1
BIC/Swift: GRKBCH2270A
Arosa Alpine Holiday AG, 7050 Arosa, Switzerland

Attention: the costs for an international transfer are borne by the client. If the transfer does not take place within the payment period, the rental company is authorized to withdraw from the contract.

5. Arrival / Check-in

The rental property is handed over to the guest clean and in good condition.

• If the guest notices any defects or damage upon arrival, these must be reported to the rental company immediately. If nothing is reported, it is assumed that the rental property was in perfect condition.
• If the tenant/guest arrives at the rental property late or does not arrive at all, he or she owes the entire rent.
• If the guest checks into the apartment unannounced earlier than the specified check-in time, we will automatically charge the guest the corresponding maximum early check-in costs.
• The guest is responsible for his or her timely travel. Delays caused by travel obstacles, such as delayed flights, closed roads, or heavy traffic, are his responsibility. Guests from abroad must inform themselves about entry regulations in a timely manner.
• Arosa Holiday may request to see an ID upon arrival. People who are not in the rental agreement or have not been registered may be turned away. The rent is still owed in full.

6. House rules and community

The guest must adhere to the house rules and strive for peaceful coexistence. The house rules apply to the entire house and/or building, including public areas, laundry room, ski and bike room, stairwells, parking garage, etc.

7. Careful use

The guest is obliged to treat the rental property with care and to report any damage immediately.

• The rental property may only be occupied by the number of people specified in the contract.
• Excessive use, including parties and gatherings of large groups are not permitted.
• Subletting to third parties or assignment to persons not listed in the contract is not permitted.
• Any form of use other than vacation purposes is prohibited unless written permission is given.

If the guest seriously violates the above points, the rental company can, after an unsuccessful warning, terminate the contract without notice and without compensation.

8. Departure / Handover

The rental property must be swept clean, in the same condition as on arrival and returned on time. Check-out is until 10:00 a.m. If the guest stays in the rental property for a longer period of 6me without prior notice, the corresponding maximum late check-out costs will automatically apply and will be charged to the guest.

The garbage must be disposed of by the guest. If an unusually large amount of rubbish is leW in the apartment, the guest undertakes to cover the disposal costs. The tenant is liable for damage or missing inventory.

9. Cancellation or early return of the rental property

Applicable cancellation fees can be found in your rental agreement or provided upon request. Conditions are posted online. Arosa Holiday reserved the right to alter conditions.
Early return of the property : If the rental property is returned early, the guest still owes the entire rent. We recommend a travel cancellation insurance. If you are unable to start your vaca6on, please contact us as soon as possible. We will try to re-rent the apartment and if the apartment is booked again, we will refund you this amount.

10. Force majeure

If force majeure (environmental disasters, natural forces, etc.), official measures, unforeseeable or unavoidable events prevent the rental or its continuation, the rental company is entitled (but not obliged) to offer the tenant an equivalent replacement property, excluding claims for compensation. If the service cannot be provided or cannot be provided in full, the amount paid or the corresponding share for the services not provided can be refunded on a case by case basis, excluding further claims.

11. Liability of the tenant

The tenant is liable for all damage caused by him or fellow travelers, including guests; fault is assumed. If damage is discovered aWer the rental property has been returned, the tenant is also liable for this, provided the landlord and/or rental agency can reasonably prove that the tenant (or his housemates or guests) caused the damage. Guest must report any damages upon arrival as per article 6.

12. Liability of the Rental Company

The rental company is responsible for a proper reservation and contractual fulfilment of the contract. The rental company’s liability is excluded to the extent permitted by law. Liability is in particular excluded for ac6ons and omissions on the part of the tenant (including housemates and guests), unforeseeable or unavoidable failures of third par6es, force majeure or events which the rental company, key holder, agent or other persons called in by the rental company do not foresee despite due care could avert. Descriptions of infrastructure and tourist facilities such as sports facilities, swimming pools, tennis courts, public transport, mountain railways, slopes, shop opening times, etc. are purely informational and do not bind the rental company under any legal title. The rental company cannot be held liable for situations occurring due to financial problems including but not limited to bankruptcy. The rental company cannot be held liable for the consequences of property owners revoking their rental property from the rental market, after bookings are made, but will attempt to provide an alternative accommodation.

13. Smoking

Smoking is prohibited in all proper6es. Smoking can lead to a fine of CHF 250,00 per rental term.

14. Internet

Using the Internet under a false identity, visiting illegal sites or downloading illegal content are prohibited under Swiss law.

15. Valuables

Please make sure that your valuables are insured. The rental company assumes no liability for loss or damage to the tenant’s personal belongings. The tenant is obliged to lock the house when leaving.

16. Applicable Law

Only Swiss law applies; the exclusive place of jurisdic6on for disputes arising from or in connec6on with the rental agreement is Chur. Where this contract does not contain any special provisions, Ar6cles 253 to 274 of the Swiss Code of Obligations apply.

17. Data protection

All relevant information on data protection can be found under the section data protection on our website and/in the separate data protection document which can also be provided upon request.

18. Contact details

Company: Arosa Alpine Holiday AG Trading as Arosa Holiday

Poststrasse 232
7050 Arosa Switzerland
[email protected]
+41813772000

Company owners: Bob und Stephanie Harmsen
Commercial Register: HRB 149.124.224
District Cord: Chur
VAT Nr.: CHE-149.124.224
Tax Nr.: CHE-149.124.224 VAT